Verzendbeleid
Last Updated: October 21, 2025
MONA WIE — www.monawie.be — Brussels, Belgium
Questions? ola@monawie.be
Order Processing
-
1-2 business days to ship.
-
Orders after 12:00 PM Friday, weekends, or holidays start next business day.
-
Promotions/holidays: Allow 5–7 days.
Tracking + estimated delivery sent by email.
We are not liable for carrier delays or “delivered” packages.
Shipping Rates
Calculated at checkout.
|
Region |
Est. Delivery |
Fee |
|---|---|---|
|
Benelux |
1-3 days |
€X.XX |
|
Europe |
1-3 days |
€X.XX |
|
America |
7-14 days |
€X.XX |
|
Asia |
7-14 days |
€X.XX |
|
Africa |
10-21 days |
€X.XX |
|
South America |
10-21 days |
€X.XX |
Unlisted countries: ola@monawie.be
-
Benelux: Parcel lockers OK
-
PO Boxes: Not accepted
-
International: You pay all duties & taxes — non-refundable
Refused packages: You pay all costs.
Lost Packages
Tracking “lost"? Email ola@monawie.be.
We trace. If unresolvable after 14 days: reship free or store credit.
Order Changes
-
Before shipment: Modify or cancel via email
-
After shipment: Not possible
Returns & Exchanges – Legal Minimum + Exchange Preferred
Within 14 Days of Delivery (EU Legal Right)
You may cancel for any reason and choose:
|
Option |
Details |
|---|---|
|
Exchange (Recommended) |
Free return label + new item shipped immediately |
|
Refund |
Full amount (incl. original shipping if all returned) |
Conditions:
-
Unworn, undamaged, tags on, original packaging
-
Proof of purchase
How to Proceed:
-
Email ola@monawie.be within 14 days
-
State: “Exchange” or “Refund”
-
Return to:
MONA WIE, Rue Américaine 32, 1060 Brussels, BELGIUM
Timeline:
-
Exchange: New item ships when return received
-
Refund: Processed within 10 business days
We provide free return label for exchanges
You pay return shipping for refunds (unless faulty)
After 14 Days
No returns. No exchanges. No refunds.
(Except faulty items — see below)
Faulty, Damaged, or Wrong Items
Email ola@monawie.be immediately.
We provide:
-
Free return label
-
Exchange or repair (preferred)
-
Refund only if item unavailable
Covered by 2-year EU legal guarantee.
Final Sale (Non-Returnable)
-
Sale / discounted apparel
-
Made-to-measure / personalized items
-
Gift vouchers
No exchange. No refund. (Even within 14 days, unless faulty)
Return Address
MONA WIE
Rue Américaine 32
1060 Brussels
BELGIUM
Contact
ola@monawie.be
Replies within 1–2 business days.